Privacy Policy

1. Introduction

Kikaku ("we", "our", or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our services.

2. Information We Collect

We collect the following types of information:

• Account information: Name, email address, and billing details when you register
• Usage data: Server metrics, bandwidth usage, and access logs for service management
• Payment information: Processed securely via our payment provider — we do not store card details
• Communication data: Messages you send us via support tickets or email

3. How We Use Your Information

Your information is used to:

• Provide, operate, and maintain our services
• Process payments and send billing notices
• Respond to support requests
• Send service-related announcements and updates
• Monitor for abuse and ensure security

4. Data Sharing

We do not sell or rent your personal data to third parties. We may share data with trusted service providers (e.g., payment processors, email services) strictly to operate our services. We may disclose data when required by law.

5. Data Retention

We retain your data for as long as your account is active. After account closure, data is retained for 30 days before deletion, except where required by law to retain longer.

6. Cookies

We use essential cookies for authentication and session management. We do not use tracking or advertising cookies. You can disable cookies in your browser settings, though this may affect service functionality.

7. Security

We implement industry-standard security measures including encryption in transit (HTTPS/TLS) and at rest, access controls, and regular security audits to protect your data.

8. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Export your data in a portable format

To exercise these rights, contact us at hello@kikaku.co.id.

9. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or a notice on our website. Continued use of our services constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at hello@kikaku.co.id.